Call Center Services
A call center encompasses a wide arena of customer-client interaction areas such as reservations, complaints, surveys, help-desks, information lines, service centers, etc., and includes various operational styles and transaction types.
At Avon, we offer our tele-calling services through a sophisticated in-house voice operations environment that provides a full range of high-volume, inbound / outbound call-handling services, including multi lingual customer support, operator services, directory assistance, credit services, card services, inbound & outbound telemarketing, interactive voice response and web-based voice services.
Some salient features include:
- Disaster Recovery Site (DRS)
- Continuous voice training for process efficiency
- Script- based tele-calling with prompts and provision for data capture
- Automated dialing
- Provision to interface with other systems for live data update